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As of 5 pm EST, January 31, 2020

Our Response to 2019 Novel Coronavirus (2019-nCoV) 

On January 30, 2020, the World Health Organization declared the novel coronavirus (2019-nCoV or “Wuhan” virus) outbreak a public health emergency of international concern.

Quest Diagnostics is monitoring the situation closely. Our priority is the health and safety of our employees, patients and the communities we serve. The content below provides information for providers and others to help guide their management of patients. We encourage providers to periodically check this web page for updates on our response.

Important Information for Providers:

  • Only the Centers for Disease Control and Prevention (CDC) is authorized to provide testing for 2019-nCoV in the U.S.
  • Providers should contact their public health authority for information on managing individuals potentially infected with the virus and transferring specimens of patients for testing.
  • Quest does not offer testing for 2019-nCoV.
  • Quest does not collect, process or transport specimens from patients suspected of, or confirmed to be infected with, 2019-nCoV.
  • Providers should not refer any specimens for any patient suspected of infection with 2019-nCoV until and unless CDC testing has ruled out infection.
  • Providers should not refer any patient suspected of infection with 2019-nCoV to a Quest Diagnostics Patient Service Center or other location until and unless CDC testing has ruled out infection.

We encourage providers to review the CDC website to guide their patient management and lab testing for 2019-nCoV: www.cdc.gov/coronavirus/2019-ncov

FAQs

What is 2019-nCoV?
The 2019 Novel Coronavirus (2019-nCoV) is a coronavirus that was reported in December 2019 in Wuhan City, in China. It is sometimes referred to as the “Wuhan coronavirus.”

Does Quest offer testing for 2019-nCoV?
No. Only the CDC is authorized to provide testing for the 2019 Novel Coronavirus (2019-nCoV). Therefore, Quest does not offer testing for 2019-nCoV.

I’m a physician client. If Quest does not have a test for 2019-nCoV, who should I contact if I have a patient suspected of infection?
We recommend that providers contact their public health authority for information on managing individuals potentially infected with the virus. The CDC provides information at: www.cdc.gov/coronavirus/2019-ncov

Does Quest process specimens for patients suspected of being infected with 2019-nCoV?
No. Quest will not collect, process or test specimens from patients suspected of 2019-nCoV infection. We recommend that providers contact their public health authority for information on managing individuals potentially infected with the virus. The CDC provides information at: www.cdc.gov/coronavirus/2019-ncov

Does Quest plan to offer a test for this virus?
Quest is exploring options to offer a lab test that would potentially supplement testing by public health labs.

Does Quest have experience with testing for emerging infectious diseases?
Yes, Quest was the first national commercial provider to offer Zika and 2009 H1N1 influenza testing that was emergency use authorized by the FDA.

Contacts:

  • Providers: 866-MY-QUEST
  • Media Relations: 973-520-2800
  • Investor Relations: 973-520-2900